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West Bengal Pollution Control Board

Public Complaint



Public hearing is a quasi-judicial method adopted by the West Bengal Pollution Control Board (WBPCB) for resolving the environmental problems in the state. The hearing authority is composed of a retired Judicial Magistrate and other legal and technical officers of the Board. After careful consideration of the representations from both the sides, necessary directions are issued. If the directions are complied with within a time schedule, the case is disposed off. Otherwise, legal actions are taken against the errant unit during subsequent hearings. In the ultimate case, closure order is issued until the unit adopts an adequate precautionary arrangement for control of pollution. In case the complaint is found to be beyond the legal jurisdiction of the Board, necessary suggestion letter or letter of direction are immediately sent to the concerned authorities.

The diagrammatic representation of the process is given below:

To address the increasing public resentment against environmental problems and to minimize the same, the Public Grievance Cell of the Board is functioning since 1994. Due to the increased public awareness about environmental protection, several complaints are received from individuals and organizations regarding various aspects of environmental pollution. To take appropriate actions against these complaints, an active Public Grievance Cell is functioning at the head office of the Board located at Paribesh Bhawan, Salt Lake City.

The cell is fully computerized and all complaints received in the public grievance cell are acknowledged, enquired into, inspected and redressed in a hearing in the presence of complainant and the industry concerned. Regularly, a public hearing is organized at Paribesh Bhawan where the aggrieved complainant and the industry concerned are asked to appear before the hearing authority. Everyone is given an equal opportunity of being heard.

The Board has computerized the process of registering public complaints, which helps to provide a clear insight of the number and nature of the complaints received. This further facilitates to identify the specific pollution problems existing in the different districts. For instance, a trend analysis of the complaints shows that more than 50 per cent of the complaints are related to air pollution. This gives a clear indication that effective steps need to be taken towards the implementation of the Air (Prevention and Control of Pollution) Act, 1981 in the state.

A synopsis of the public complaints against the different categories of industries is graphically represented below. The WBPCB also initiates penal actions against the defaulting units. For instance, the units that violate the legal standards and do not appear for the hearing given by the WBPCB are directed to close down. Bank guarantees are imposed on the units with a condition that should they again violate, the units would be closed down and the bank guarantees forfeited. Click here to view the present status of such penal actions.


The following complaints are dealt by different authorities. However, such complaints, received at this end are forwarded to competent authorities for necessary action :-

  1. Complaints related to air conditioning machines
  2. Complaints related to filling of ponds or water body.    
  3. Complaints related to mobile tower (excluding DG set)
  4. Complaints related to ceremonial house
  5. Complaints related to pollution from improper disposal of domestic garbage or dumping of municipal waste.
  6. Complaints related to disposal of dead animal carcass
  7. Complaints related to nuisance created by breeding or keeping of domesticated animals/ birds or Aquarium Fish, horticulture or Nursery etc.
  8. Complaints related to cutting of trees
  9. Complaints related to khatal/ cow & buffalo shed.
  10.  Complaints related to domestic nuisance or civic problem/ Law & order problem.
  11.  Complaints related to storage of goods/godown/loading & unloading activity/ shops & selling counters.
  12.  Complaints related to mela/ circus etc.
  13.  Complaints related to /sewage/privy / septic tank /urinal etc.
  14. Complaints related to plyining of loud speakers/microphones (these permission are given by local police station).  

 In the following format:

  • Name of the Industry
  • Name of the complainant: 
  • Address of the Industry / Person against whom the complaint is lodged:
  • Nature of complaint (Briefly write about the happenings)
  • Nature of the Pollution: (Air / Water / Sound)
  • Address of the complainant:


Do you have a complaint to Lodge?
Please write to :

  Member Secretary
  West Bengal Pollution Control Board
  Paribesh Bhawan
  10 - LA, Sector - III, Salt Lake City

  Calcutta - 700098   Phone: 1800- 345-3390 (Toll Free)

Or Click Here

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